Terms & Policies

Hesitant about your order?

If you are not happy with your order, simply contact our Customer Satisfaction team by email or phone. We will help you find a convenient option — whether you want to cancel or exchange your not-yet-manufactured order.

We deliver

Once your items are ready, our team will contact you directly to schedule your delivery appointment. Our delivery team is responsible for lifting items up to the third floor only. They will not be able to deliver if the staircase or lobby is smaller than the items. Please share all access details in advance.

Be prepared

We care about your home, so please prepare in advance to make delivery smooth:

• Double-check your measurements.
• Clear the destination space and remove old furniture.
• Keep paths fully clear from obstacles to prevent any damage.
• Secure children and pets so they are not in the way.
• Please note that we are not responsible for moving your old furniture.

Change of plans? We''ve got you.

You can reschedule your delivery up to 48 hours before the appointment, and you can request extended storage. We charge a weekly storage fee of 3% of the total order value, for up to 6 months. Storage fees apply to any order not collected within 15 days from the order-ready date. The order must be fully paid within this grace period to be reserved.

Order received

Our team will call you before heading to your location. If we cannot reach you within 30 minutes, the delivery is rescheduled to the next available slot. Please inspect every item immediately upon delivery and confirm it arrived in good condition and properly assembled. Report any issue at once via email or phone.

Returns & refunds

At Guzturk Home we are committed to crafting exceptional furniture that becomes part of your home for years. All sales are final and orders are non-refundable. In case of a manufacturing defect, the issue must be reported and resolved within 15 days of delivery. Please contact our Customer Satisfaction team for any inquiry.

Warranty & conditions

We offer a 10-year warranty on all our products against manufacturing defects and production faults. Several exclusions apply. Our warranty does not cover:

• Normal and natural wear and tear.
• Damage caused by improper or excessive use and abuse.
• Improper assembly by unqualified persons.
• Damage from non-normal use (e.g. sitting or standing on a table).
• Improper handling or moving of furniture.
• Exposure to undesired heat, moisture, liquids or cleaning products.
• Environmental influences (dryness, humidity, etc.).
• Color fading from sunlight, UV exposure or water cleaning.
• Accidental damage and stains (pets, heat, ink, food, cosmetics, etc.).
• Unauthorized attempts to clean, repair or modify the product.
• Specific material characteristics not covered by warranty.

Filing a claim

Filing a claim is easy — contact our Customer Satisfaction team by email or phone. As a first step we arrange a pickup of the item from your home to be inspected at our workshop. Within 3 working days our team will inform you of the exact status, possible causes, the proposed solution, any fees (transportation fees may apply) and the expected repair or replacement duration. If you decline, the item is returned to you. Please note that resolving the main issue may surface other matters.

Final decisions

Guzturk Home reserves the right of final decision in case of any disputes regarding these terms or the warranty.