Guzturk Home operates this website to provide you with a curated furniture shopping and consultation experience (the "Services"). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, place an order, request a consultation, or otherwise communicate with us. By using the Services you acknowledge that you have read this Privacy Policy.
Personal Information We Collect
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
Contact details such as your name, shipping and billing address, phone number, and email.
Order and transaction details including items viewed, added to cart, ordered, returned, or exchanged.
Payment information processed by our payment partners; we do not store full card numbers on our servers.
Communications you send us, including consultation requests, quote requests, and customer support messages.
Device and usage information including IP address, browser type, and how you navigate the Services.
How We Use Your Information
We use your personal information to operate and improve our Services, including to:
Fulfill your orders, process payments, arrange delivery, and handle returns or exchanges.
Respond to consultation and quote requests and provide customer support.
Personalize your experience and recommend products that may interest you.
Send transactional messages about your orders and, with your consent, marketing communications you can unsubscribe from at any time.
Detect and prevent fraud, secure our Services, and comply with applicable laws.
How We Share Your Information
We do not sell your personal information. We share it only with parties that help us deliver the Services, and only as needed:
Shipping and logistics partners to deliver your orders.
Payment processors to complete your transactions securely.
Service providers for hosting, analytics, email, and customer support.
Government authorities or law enforcement when required by law or to protect our rights.
Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, measure how the Services are used, and improve performance. You can control cookies through your browser settings; disabling them may affect parts of the Services.
Data Retention and Security
We retain your personal information only for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. We apply reasonable technical and organizational measures to protect your information, but no system is completely secure.
Your Rights
Depending on where you live, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of your personal information, subject to legal limits.
Opt out of marketing communications at any time.
Children
The Services are not directed to children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. The updated version will be posted on this page with a revised "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please reach out using the contact details listed below.